SFI Medical Equipment Solutions – Ancaster, ON Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sfimedical.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: 

 

COMMON LINKS INCLUDE:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sfimedical.com or by mail using the details provided below:

  1377 Cormorant Road, Unit 107, Ancaster, ON, L9G 4V5, Canada

Our Partners

SFI Medical is the only Factory Authorized Service Team for Invacare and Carroll beds, tubs and lifts.

Call our Customer Service Team for a Free Consultation:

1-888-734-4575
Invacare - SFI Medical Equipment Solutions
Brewer - SFI Medical Equipment Solutions
Amico - SFI Medical Equipment Solutions
Healthometer - SFI Medical Equipment Solutions
TR Group - SFI Medical Equipment Solutions
Rane - SFI Medical Equipment Solutions
Graham Field - SFI Medical Equipment Solutions
SGP Member - SFI Medical Equipment Solutions
AdvantAge Ontario Member - SFI Medical Equipment Solutions
Tollos - SFI Medical Equipment Solutions

What our customers are saying

  • Rhim D.
    Awesome customer service, with a high degree of product knowledge. Very professional and reliable!
    Rhim D.
  • Marc S.
    Great service! Very knowledgeable technicians and they have all the hard-to-find parts!
    Marc S.
  • Yolanda D.
    Very knowledgeable, hardworking and humble technicians!
    Yolanda D.
  • Robert Cunningham
    SFI’s customer service is far and above anyone out there. They take time and effort to talk to the customer to learn what they actually need – they won’t just sell you any bed. This is key because sometimes the customer doesn’t know what they need until they talk to you.
    Robert Cunningham
    Regional Director of Sales, Western Canada at Extendicare
  • Andrea P.
    Quick response to my inquiries, and very professional staff! Staff were friendly, knowledgeable and practiced safe social distancing when setting up equipment.
    Andrea P.
  • J.H.
    You all have been really helpful. Part of if was that you answered the phone between Christmas and New Year’s – you were there and you answered. My friend recommended you for the good prices which was the biggest thing at first, but other things turned out to be really important like needing a bed that was wider and longer, not just the standard size from other companies. My husband uses the bed every day. Thank you.
    J.H.
    residential home care customer
  • Luke
    We had one of our tubs stop giving us consistent hot water flow. Your help diagnosing the problem was really appreciated. Thanks for your awesome service, it’s always nice having a company as reliable and hard-working as you are.
    Luke
    Maintenance Manager, long-term care facility
1-888-734-4575